Liboc Davamart’s Payment, Returns and Refund Policy

This Payment, Returns and Refund Policy sets forth the terms and conditions on the grounds of which we, IVA MEDCOM PRIVATE LIMITED (collectively, ` IVA MEDCOM PRIVATE LIMITED (Liboc Davamart) `Company`, `we,` `us, ` or `our`), will process payments and refunds for transactions persevered via your use of the mobile application or the website(collectively referred to as the `IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) Platform`) while benefitting the services (detailed in the Terms and Conditions available at) made accessible to you the IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) Platform (the `Services`).
PAYMENT

You may utilize any payment service: UPI, internet banking or debit or credit cards for making payments to avail any of the services over the IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) Platform for purchase of any commodities listed for sale on the IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) Platform (“Fees”).

You shall be guided to our payment aggregation partners (“Payment Aggregator”) once you advance further to make payment of the Fees.
As soon as re-directed to the Payment Aggregator, you accept to oblige by the terms and conditions and privacy policy prescribed by the Payment Aggregator, basis which, the transaction shall take place.

We will share your information with the Payment Aggregator as stated in our privacy policy, and the same shall be processed in correspondence with Payment Aggregator’s privacy policy.

IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) shall not be accountable in any manner at all, if incorrect or imprecise details (counting those regarding credit or debit card(s)) are shared by you for making the payment of the Fees or if you use a credit or debit card which is not legally owned by you or if you allow a third party to utilize your password or other means to access your bank account or credit card or debit card.
Please regard that neither you nor our Payment Aggregator will be observing your use of any payment channel, and you are necessitated to use the payment modes at your option and risk.

Our Payment Aggregator may block any card number, account numbers, group of cards or transactions from any specific blocked or blacklisted customer cards, accounts, group of IP addresses, devices, geographic locations as considered fit.

Our Payment Aggregator and banks owns the right to decline payments with respect to any order including suspicious and illicit transactions, potential or actual scam, dubious activities, card authentication and authorization issues, over payment made owing to mathematical errors or any other issue.
IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) shall preserve the confidentiality of the financial information as referred to in the IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) Privacy Policy (Privacy Policy) at all times and shall not use and disclose the same with any of the third parties unless it is a third-party website approved to by you and / or required by law, regulation or court order.

IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) shall not be accountable for the dismissal of any validation request placed by you for payment of the Fees, by any bank, payment gateway or payment aggregator or other pertinent third party, for any reason including but not limited to risk management, suspicion of counterfeit, illegal or doubtful transactions, use of blacklisted/banned cards or pursuant to applicable laws, rules or regulations or any instructions from (or contained in) any guidelines or instructions by the Reserve Bank of India or any internal policies, etc., of such bank, payment gateway or other apropos third party.

Specific Payment Mode

Kindly take note that whensoever you opt to utilize any method of payment, you must satisfy the terms and conditions, as applicable to that mode of payment.
Specifically, for QR code payment, you regard that:

QR Code is provided by our Payment Aggregator.

You can make payments through UPI or a valid card by scanning the QR Code correctly via any of the payment apps available with you and then input the correct amount.

Your data will be processed in correspondence with the germane payment aggregation partner’s relevant privacy policy and terms, which you should agree with, as applicable.

Return of Products and Cancellation of orders

We attempt to dispatch proper medicines/items in the right/unharmed condition every time the customer places an order.

We firmly recommend that you assess the condition of the dispatched products at the time of delivery and revert to us in case of any discrepancy.

If your order is qualified for a return, you can broach a return request within 48 hours from the time of delivery.

All returns are reviewed for eligibility and refund is subject to review and further verification by IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) team.

No return of mutilated products is possible once part or whole of the product has been utilized.

To raise the return request and send back an item, you can connect to our help desk at +919614890890, email us at support@libocdavamart.com.

Items are qualified for a return specifically under the following circumstances.

• Products are deferred beyond 48 hours of the estimated date of delivery conveyed to the customer at the time of order placement.
• Product(s) delivered are not as stated in the order: This would comprise items that vary from what the customer ordered.
• Product(s) were dispatched in damaged/non-working condition.
• Product(s) have missing parts or accessories or distinct from their description s given on the product page.
• Product(s) are sent back in original packaging i.e., with labels, barcode, price tags, original serial no. etc.
• Batch number of the product(s) being returned matches with the one(s) cited in the invoice.
• Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not qualified for returns.
• The damages/defects are capped under the manufacturer’s warranty.
   

Note: Replacement of product(s)/order is not facilitated as of now. For such cases, you will be required to return the items and a refund will be issued post authentication. No return is possible for damaged goods beyond 48 hours of delivery.

In case you are in receipt of any of these items in damaged condition, you are requested to contact the customer care and a refund would be issued post verification. We might also seek pictures/video for verification purpose.

You may cancel an order for products placed by you before shipping for delivery, or request returns for products ordered by you in correspondence with the process elaborated above. In each case, you may release a refund request through the IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) platform, as rendered in the ‘Refunds’ section below.

Cancellations by IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART)

There may be certain orders that we cannot accept and must cancel. We own the right, at our discretion, to deny or cancel any order for any reason.
Some situations that may be behind in cancellation of your order include:

• Restrictions on quantities available for purchase
• Imprecisions or errors in product or pricing details
• Problems acknowledged by our credit and fraud avoidance department

We may also need further verifications details before acknowledging any order.

We will contact you if all or any part of your order is cancelled or if further information is needed to accept your order.

If your order is negated after your account has been charged, the said amount will be reversed back in your account as provided in the ‘Refunds’ section below.

Cancellations by the customer

In case we are in receipt of a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount as provided in the ‘Refunds’ section below.

The orders that have already been dispatched by us will not be cancelled in correspondence with this policy. The customer accepts not to conflict the decision made by IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) and comply with IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART)’s decision concerning the cancellation.

Refunds

Refunds for all eligible returns or cancellations are dispensed through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.

You will not receive cash refunds in connection with a card sale.

Refunds cannot be processed to third-party accounts. The name on your IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) account should be same as that of the name of the bank account holder.

Refunds will only be made against sincere and trackable cancellation or return requests made by you by clicking on the cancellation button provided in the App’s user dashboard in your IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) account. Refund request against delays, nature of advice obtained, efficiency of treatment, health outcomes of consultation will not be considered.

No refund request relating to cancelled or returned orders will be processed if broached by the customer beyond a period of 6 months from the date of cancellation or date of return, except in certain situations to be decided at the absolute discretion of IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART).

Refunds may be processed within 15 working days after receiving the request from you. All communications with regard to refund should be sent to support@libocdavamart.com.

IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) owns the right to amend / implement a new pricing structure at any time before charging you for your initial payment of the Fees or for prospective payments of the Fees.

Refund Timelines

The time frame for different payment modes is generally 5-10 business days after the return has been received and authenticated by IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART).

Refund timelines rely on bank turnaround times and RBI guidelines.

This may alter from time to time. Business days shall mean the working days on which IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) corporate office operates.

Counting in the limited manpower at banks due to COVID-19, refund timelines might differentiate.

For orders placed using Pay on Delivery as the payment mode, refunds can be processed to your bank account through National Electronic Funds Transfer (NEFT), or you may get an equivalent amount of `health credits` which allow you to purchase further goods and services from IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART). There will be no cash refund.

To receive refunds in NEFT form, you will be required to update the following information to permit us to process a refund to your account.
The Bank Account Number

IFSC Code

Account Holder’s Name

IVA MEDCOM PRIVATE LIMITED (LIBOC DAVAMART) will not be accountable for any delay caused in refunds owing to delay by third-party associates (including banks), in providing details by the customer, technical issues and other reasons beyond its control.